At MASATA, we are committed to ensuring that you are completely satisfied with your purchase. We understand that there may be circumstances where you need to return a product. This Right of Withdrawal Statement outlines your rights and the process for returning items purchased from our website.
2. Your Right of Withdrawal
You have the right to withdraw from the contract and return the product(s) you purchased from us within [Specify the number of days, e.g., 14] days from the date of delivery, without providing any reason.
3. How to Exercise Your Right of Withdrawal
To exercise your right of withdrawal, please follow these steps:
- Inform Us: Contact us by email at firstname.lastname@example.org or by phone at +44 (0) 1223 790110 to notify us of your decision to withdraw from the contract.
- Return the Product: Return the product(s) in their original condition, including all packaging and any accessories, to the address provided by our customer support team.
- Cost of Return: You are responsible for the cost of returning the product(s) unless we have explicitly agreed otherwise with you.
4. Refund Process
Upon receiving the returned product(s) and verifying their condition, we will process your refund. The refund will be issued using the same payment method used for the original purchase. Please allow [Specify the number of days, e.g., 14] days for us to process your refund from the date we receive the returned item(s).
Please note that certain products may not be eligible for the right of withdrawal, such as:
- Products that are personalized or made to your specifications.
- Products that cannot be returned due to health and hygiene reasons (e.g., certain personal care items).
- Products that have been used, damaged, or are not in their original condition.
6. Contact Us
If you have any questions or need assistance regarding your right of withdrawal, please do not hesitate to contact us:
Phone: +44 (0) 1223 790110
7. Changes to this Right of Withdrawal Statement
We reserve the right to rectify, revise or modify this Right of Withdrawal Statement at any time. Any changes will be posted on our website with an updated effective date.
By making a purchase from MASATA, you agree to adhere to the terms and conditions outlined in this Right of Withdrawal Statement.