Welcome to the Masata FAQ section! We've compiled answers to some common questions to provide you with quick and helpful information. If you don't find the answer you're looking for, please don't hesitate to Contact Us.


1. What is Masata?

MASATA is more than just a brand; it's a passionate endeavor fueled by a dedicated group of automotive enthusiasts. Rooted in the heart of the United Kingdom, our journey began with a shared commitment to one singular objective: pushing the boundaries of performance. Every MASATA product is meticulously designed and developed right here in the UK. However, we don't stop at design – we push the limits with rigorous testing, both on and off the track. It's not just a product; it's a statement of performance excellence.


2. How can I place an order?

To place an order for our products, simply browse our website, select the items you want, and add them to your cart. Proceed to checkout, where you can provide your shipping and payment information. We'll take care of the rest!


3. What payment methods do you accept?

We accept a variety of payment methods, including credit and debit cards (Visa, MasterCard, American Express), PayPal, and more. You can choose your preferred payment option during the checkout process.


4. Do you ship internationally?

Yes, we ship our products internationally. We are committed to bringing our products to customers worldwide. Shipping costs and delivery times may vary depending on your location.


5. What is your return policy?

We want you to be completely satisfied with your purchase. If you receive a damaged or incorrect item, please Contact Us within 14 days of receiving your order, and we will assist you with the return or exchange process. For more details, please review our Return Policy.


6. Can I track my order?

Yes, you can track your order once it has been shipped. We will provide you with a tracking number and a link to the tracking page in your order confirmation email.


7. How can I get in touch with customer support?

If you have any questions, concerns, or need assistance, our dedicated customer support team is here to help. You can reach us through our contact form, or you can send us an email at info@masata.co.uk. We aim to respond within 48 hours.


8. Do you offer promotions or discounts?

Yes, we occasionally offer promotions, discounts, and special offers. To stay updated on our latest deals, subscribe to our newsletter and follow us on Facebook and Instagram for announcements.


9. How do I stay informed about Masata's latest updates?

To stay informed about our latest products, news, and events, subscribe to our newsletter by entering your email address in the subscription box at the bottom of our website. You can also follow Masata on Facebook and Masata on Instagram for real-time updates.


10. Do you have a physical store?

At the moment, we operate exclusively online through our website. We do not have a physical store. This allows us to provide our products directly to customers, keeping prices competitive.

If you have any other questions or require further assistance, please don't hesitate to reach out to us. We're here to make your experience with Masata exceptional!


11. What is a charge pipe?

A charge pipe routes air from the turbo >> intercooler >> charge pipe >> engine. Basically carries the turbo's / compressed air into the engine.


12. What is the difference between boost pipe, charge pipe and turbo inlet pipe?

Inlet pipe: from air intake to turbo

Boost pipe: from turbo to intercooler

Charge pipe: from intercooler to throttle body


13. Is it necessary to upgrade any of the charge pipe, boost pipe or the turbo inlet pipe?

Only one that you must change when modding is the charge pipe (intercooler to throttle body). It’s not a matter of if they blow, it will, it’s just a matter of when. Lots of people have it blast apart even without being modded.

Boost pipe and inlet pipe are the “peace of mind” pipes. 95% of people do not upgrade them unless they are putting in a bigger turbo (when it’s needed).


14. How do I check if an item is in stock?

We are currently working on a live inventory system where you can easily view the item's stock level easily on the website. For any stock level enquiries, please email info@masata.co.uk or drop us a call at +44 (0) 1223790110.


15. How long does delivery take to arrive?

Any orders which are placed before 12:00pm GMT will be shipped on the same day itself. Delivery will be next day for Mainland UK customers while for international customers, delivery will take an estimated 4-7 days due to customs clearance events etc.


16. What are your business hours? 

We operate from Monday to Friday, 7:00am - 3:00pm excluding bank holidays. 


17. How will I be eligible to claim the warranty? 

All Masata products either bought directly from us or through any of our authorized dealers around the world will be eligible for a warranty claim. In order to claim for Masata's Limited Lifetime warranty, the customer must provide the following:

  1. Product Name
  2. Product SKU
  3. Proof of Purchase 
  4. Date of Purchase 
  5. Place of Purchase
  6. Description of Isse in Detail 
  7. Full Name
  8. Full Address
  9. Email Address
  10. Contact Number

Customers who fail to provide full and relevant information will be denied the request for warranty claim.


18. I noticed that your products are mostly on pre-order, why don't you keep stock? 

The reason being is that all of our parts are made to order, and we only keep a select few that are our best sellers. In order to know when will you receive your order after placing, please email us at info@masata.co.uk or call us at +44 (0) 1223 790110.