This Deliveries and Returns Policy outlines our guidelines and procedures regarding the delivery of products and returns of items purchased on our Website. By using our Website and making a purchase, you agree to adhere to the terms and conditions set forth in this policy.
2. Delivery Information
2.1 Shipping Locations
We currently offer delivery services worldwide. If you are unable to checkout, please contact our customer support team for assistance.
2.2 Delivery Times
Delivery times may vary depending on your location, product availability, and shipping method selected during checkout. Estimated delivery times will be provided to you at the time of purchase. Please note that these times are approximate, and we do not guarantee delivery on specific dates.
2.3 Shipping Costs
Shipping costs are calculated based on the shipping destination, the selected shipping method, and the weight and dimensions of the items in your order. The exact shipping cost will be displayed during the checkout process.
2.4 Tracking Orders
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery.
While we make every effort to ensure timely delivery, we are not responsible for delays caused by factors beyond our control, such as weather conditions, natural disasters, or transportation disruptions.
2.6 Items Not Received (i.e Missing, Damaged)
We always strive to triple check all details before shipping the items out to you. If however, you (being the buyer and receiver), changes the delivery details with the courier company, i.e changing delivery instructions on your own volition without placing any signatures when receiving the parcel, we, Masata being the vendor and the shipper, will not be held responsible and liable should the items go missing or damaged, and no refunds, returns or replacements will be made. It is solely your responsibility as a buyer and a receiver to take necessary precautions to ensure things like these do not happen.
3. Returns and Refunds
3.1 Return Eligibility
We want you to be completely satisfied with your purchase. If you are not satisfied with an item you received, you may be eligible for a return or exchange. To be eligible for a return, the following conditions must be met:
- The item must be in its original condition, unused, and in its original packaging.
- The return request must be made within 14 days from the date of delivery, otherwise we will not accept the return request.
3.2 Return Process
To initiate a return, simply write to us within 14 days of receiving your item to notify us with your intent to cancel or exchange. A full refund will be issued once we have received the item back in an unused condition and in its original packaging. We are unable to accept a return if the item has been used or not in its original packaging. Items need to be received by us within 14 days, otherwise the refund request will be nullified and voided immediately.
Refunds for returned items will be processed within 7 days after we have received and inspected the returned item. Refunds will be issued using the original payment method used for the purchase. Refunds will not be issued if we find signs or marks that the item or product that has been used.
3.4 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid return label and cover the shipping cost for the said item that is being returned.
4. Contact Us
If you have any questions or concerns about our Deliveries and Returns Policy, please contact our customer support team at:
Phone: +44 (0) 1223 790110
5. Changes to the Policy
We reserve the right to modify this policy at any time. Any changes will be posted on this page with an updated effective date. It is your responsibility to review this policy periodically to stay informed about our practices.
By using our Website and making purchases, you agree to abide by the terms and conditions outlined in this Deliveries and Returns Policy.